To recap the past week, let’s begin with the Good.
Soon after finishing last week’s blog, I was able to amend my train ticket, ensuring that I won’t miss our group’s upcoming presentation. Understanding the situation. my module leader has graciously agreed to let our team have the last presentation slot of the day! Just as importantly, with merely a week separating us from this important first task, our team has already spent quite a bit of time together, and I’m happy to report that we’ve been getting along very well.
But while clicking with the team is essential, it’s establishing a good relationship with the client that is the most crucial. This is where I’ll be moving on to the Bad…
Fortunately we don’t have a ‘bad’ relationship - we just don’t have one at all! It’s been 2 weeks since my group and I were appointed as the client’s management consultancy team, and so far our (one-sided) correspondence has consisted of:
- An unanswered first e-mail
- An unanswered chase e-mail
- Being put on hold when calling them directly
- Getting through eventually. Then being told the people we need to talk to are unavailable and will get back to us by the end of the next day
- Them not getting back to us by the end of the next day.
Let’s just say that the lesson learned this week is:
If you’re not getting paid, you’re not a priority.
Or in the words of the module leader who I’ve subsequently contacted for help, ”I appreciate this may be frustrating but this is what happens”.
To end things on a brighter note, I managed to actually speak to the client today. They seemed really sweet and apologetic, and had apparently been out of the office and attending conferences for the past three days (phew!) In any case, we’ve managed to set up a meeting for this Monday. After which our team, with only seven days to do it, can finally begin putting this presentation together!
~ Barbara Oberc, StudentEvents’ Campus Ambassador for University of Newcastle, UK.